CHECK INTO THE HOSPITAL:

When arriving for treatment, bring all the necessary documentation with you:

  • available medical documentation related to any previous treatments
  • medical test results from the doctor who scheduled you for the surgery, all laboratory test results required at the pre–operational stage, original BLOOD GROUP test results (for patients arriving for implantation of total hip, knee or shoulder endoprosthesis, we require BLOOD GROUP test results not older than 3 years), populated pre-operational questionnaire. Make sure you bring MR and CT scans, if any, and x-ray imaging of the joint to be operated – all earlier and recent scans, where the recent ones should not be more than 3 months old
  • bring along all medicines prescribed by your personal physician
  • personal hygiene set (toothbrush, comb, personal cosmetics, pyjamas, slippers, bath robe)
  • if you are checking into the hospital on the day of the surgery, you should arrive on an empty stomach between 07:00 and 07:30 h
  • if you are arriving a day early for total endoprosthesis, you should check in between 11:00 and 12:00 h (noon)
  • if you are arriving a day early as agreed with your operator, you should check in by 17:00 h
  • You will confirm your consent to have the proposed diagnostics and treatment by signing the consent forms for medical interventions which are carried out before, during and after the surgical procedure and by signing the consent form for the application of anaesthesia. You will be an active participant in the course of your treatment.
  • After registering at the reception desk of the hospital, you will contact the nurse who will write down on the temperature record all and any medicines you might be taking, she will take all your medical documentation and the medicines you regularly take, which you will continue to do throughout your stay in the hospital. The nurse will take your x-ray, CT or MRI scans and take you to your room.
  • Before entering the operating block, you will have to shower and wash your hair using a disinfectant Dermoguard, which is for your own safety. Otherwise it is not advisable to have the surgery.
  • After taking a shower and putting on clean pyjamas, you should settle in bed. Accompanying persons are not allowed to sit on the patient’s bed.
  • Nail polish should be removed from finger and toe nails, as well as make-up, all jewellery and dental prosthetics if any.
  • You should notify the nurse at check-in of any changes to your health condition. For your safety and successful treatment, at check-in please report any skin injuries or blisters you may have noticed on your body.

DAY AT THE HOSPITAL:

06:00 WAKING UP, WASHING YOUR FACE
06:30-07:00 TAKING SAMPLES FOR TESTS
07:00-08:00 CHECK IN AND PROCESSING NEW PATIENTS
08:00-08:30 BREAKFAST
08:30-09:00 ROUND
09:00-16:00 DIAGNOSTICS AND THERAPY
12:00-12:30 LUNCH
17:30-18:00 DINNER
18:30-19:30 ROUND
21:00 NIGHT REST

DIET:

Hospital diet is adapted to your needs and health condition. When checking into the hospital, please specify any particularities, for instance food allergies or an already prescribed special diet. Food is served in your hospital room. If during your stay in our hospital you are not required to keep a special diet, after consulting hospital staff, your relatives can bring you small quantities of fruit and natural juice. Bringing “risky food” to patients which can possibly endanger their health is not recommended.

FOOD WHICH IS CONSIDERED A HEALTH-RISK:

  • raw milk and products made from raw milk
  • products made from raw meat
  • home-made dry sausages made from raw meat
  • salads with vegetables, meat, cheese and mayonnaise
  • cold-smoked fish (salmon, or similar)
  • hot dog or similar
  • products made from shaped minced meat
    (ćevapčići cylinder-shaped minced meat, pljeskavice similar to a hamburger)
  • products containing moulds
  • tofu cheese (soy cheese)
  • cakes with cream containing raw
  • egg-white (different types of kremšnita cream cake)

This food or similar is registered as carrier of harmful bacteria or viruses. Disease caused by food can spread among hospital patients. By protecting your family member or friend, you are also protecting other people in the hospital.

LEISURE TIME:

Patients who are not strictly confined to bed rest, can move outside their hospital room and ward. Telephone, LCD TV set and Internet connection are available in each patient’s room. Patients in suites have telephone, LCD TV set, Internet connection and refrigerator at hand, and there is possibility to accommodate an accompanying person. The accompanying person will be provided with full board service, but not medical care. Any absence from the ward must be reported to the nurse at the ward.

VISITORS:

Visitors on the ward are allowed from 9:00 to 20:00 h. Upon arrival, please inform the nurses at the ward thereof. During medical interventions, you will be asked to briefly leave the room, until the procedure is completed.

INFORMATION FOR VISITORS:

We kindly ask the visitors to respect the wishes and feelings of relatives, as well as those of other patients. Visits should be individual and not stressing for the patients. If you wish to cheer up a patient with a gift, our advice is a book, newspapers or a magazine. Sitting on hospital beds in a patient’s room is not allowed. For hygienic reasons, we kindly ask you not to bring flowers, and flower pots are strictly forbidden. After consulting hospital staff, and if the patient’s condition allows it, you can take the patient for a walk.

SMOKING AND ALCOHOL

Smoking and alcohol is not allowed on hospital premises or courtyard

SAFEKEEPING OF PERSONAL BELONGINGS:

Do not bring any valuables or large sums of money to the hospital. Any valuables should be kept in the hospital safe. Any belongings you keep in the room are your responsibility.

DISCHARGE FROM THE HOSPITAL:

Your doctor will inform you of the day of discharge from the hospital, while the nurse and physical therapist will familiarize you with all the details related to the discharge, post-operational care and early rehabilitation, leading to the first follow-up appointment with your operator.
When leaving the hospital you will be given a discharge summary, and all the medical documentation you provided when checking into the hospital.
On the day of the discharge you should leave the hospital by 11:30 h.

PAYMENT FOR PERFORMED SERVICES:

Surgeries which are not covered by the contract with the Croatian Institute for Health Insurance are paid according to the pro-forma invoice before arriving to the hospital or at check-in, except for additional charges and differences in bills which are done at the time of discharge from the hospital.

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